Terms and Conditions
Order Confirmation Agreement
Order confirmations are automatically sent to the billing email address given by you during checkout. IN ORDER TO RESERVE YOUR PRODUCT WITH OUR MANUFACTURERS, YOUR CREDIT CARD MAY BE CHARGED THE BALANCE OF YOUR SALES ORDER AT THE TIME YOU PLACE YOUR ORDER. If upon placing your order online, you don't receive an email confirmation within 48 hours please contact us immediately at 800-440-5121. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from Candelabra, Inc., a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.
If you would like to exchange or return an item purchased in the last 15 days, you will need to request a Return Authorization (RA) number (Note that Custom Orders and certain manufacturers are not eligible for return or exchange - Please see below for more information). After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item. Please do not return items to our Mount Pleasant, South Carolina address without prior authorization as some returns may have to be shipped back directly to our suppliers. For returns on all lighting, textiles, accessories, and mirrors that are not defective, we are required to charge a 25% restocking fee (All Stonegate Designs, BoBo Intriguing Objects, Matthews Fan Co., Jamie Young, Lillian August, Natural Curiosities, Karen Robertson, and some Oggetti lighting is custom made to order and considered final sale). All custom items and certain manufacturers (see below) are final sale. Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 15 days for a refund or exchange. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it can not be resold, you will be asked to have the product picked up at your expense. If not picked up within 15 days of Candelabra's inspection, item will be destroyed in field or given to charity. Shipping fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost, in addition to the 25% restock fee. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.
Furniture, Lighting, and Custom Items
Because many of these items are made to order, custom pieces are not returnable or refundable. Custom orders include (but are not limited to) any and all furniture items, Jamie Young, BoBo Intriguing Objects, Stonegate Designs, Lillian August, Karen Robertson, Natural Curiosities, some Oggetti, Oly Studio and Global Views. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify. You have up to 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours custom orders are non-refundable. Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned. Please refer to our vendor warranties for specific information on individual policies.
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Candelabra reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible. While the manufacturers do their best to ensure excellent packaging; occasionally glass and mirror could get damaged at the hands of a delivery carrier in transit. Items received with broken glass ARE NOT considered defective products. ShopCandelabra.com and the manufacturer reserve the right to replace the glass or mirror as quickly as possible. In these cases, you can contact our customer service department to request replacement glass to be sent to you at no additional cost.
Candelabra does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party. We know you'll enjoy the product that is made especially for you!
Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen.
Natural Products: All items made from natural products such as but not limited to-limestone, marble, alabaster and granite will have natural variations and no two will be the same. These variations should be expected and are not seen as defects.
You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your return. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted, a credit is given and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less 25% restocking fee and shipping costs. If an item was free shipping, the original shipping costs incurred by Candelabra will be deducted. ShopCandelabra.com reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it as been longer than 15 days, please give our Customer Service Department a call at 1-800-440-5121.
Wrong Products Received
If you are shipped a different product than you ordered, please Email Us or call us at 1-800-440-5121 within 48 hours of receiving the product. We will provide an RGA # and instructions on how and where to ship them back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.
Cancellations and Changes
If you need to cancel or make changes to an order you must contact us the same day that you placed the order at 1-800-440-5121. Some orders ship the same day, so we need to know as soon as possible. Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have already been picked or shipped by ShopCandelabra.com or the manufacturer. For more information read our Cancellation Policy.
If an item is received by you and is deemed defective by Candelabra, you will receive a replacement of the same item within 45 days at no cost to you. Candelabra will have the defective product picked up at no cost to you (the item must be in its original packaging). DEFECTIVE PRODUCT MAY NOT BE RETURNED FOR REFUND, REPLACEMENT ONLY.
A Truck Line freight company may deliver the item(s) you have ordered if they are oversized and noted as freight. You, or persons acting on your behalf, must be present at residence during the time of delivery. If you would like to contact the freight company yourself to schedule your appointment ahead of time, please contact our customer service department. The cutoff time for same day shipment of a Truck Line Freight order is 12:00 A.M. EST.
If you receive a shipment from an order that you placed with ShopCandelabra.com with obvious or concealed freight damage, you must refuse the shipment at time of delivery and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.
If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.
Shipping on Most Products
ShopCandelabra.com has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to your door. You are getting the products straight from the source so there is less chance for delay or a middleman handling the shipments
Shipping Time Frames
Orders sent via "UPS Ground" average 3 - 7 business days once they leave the factory.
Orders sent via "UPS 2 Day Air" average 2 business days once they leave the factory.
Orders sent via Freight Carrier average 7 -15 business days depending on location once the leave the factory.
Please keep in mind that these time frames are AFTER the product leaves the factory.
ShopCandelabra.com automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Shipping costs are for the contiguous 48 states. Please call Customer Service at 1-800-440-5121 for shipping rates to Alaska and Hawaii.
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have an additional freight shipping charge of $150. This charge is shown by the truck symbol () beneath the item price and is in addition to regular delivery and processing charges, if any, for that product.
Tracking Your Order
Once your item has been shipped you may contact Customer Service to obtain a tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on UPS or another carrier’s website.
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site)
ShopCandelabra.com is proud to boast and excellent fill rate. We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. ShopCandelabra.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately.
ShopCandelabra.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks.
ShopCandelabra.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.
Please call a customer service representative at 1-800-440-5121 to check stock and real time availability on all products listed on the ShopCandelabra.com website.
Candelabra, Inc. is a registered corporation in the State of South Carolina and is responsible for collecting 7.5% state sales tax on all orders shipped within the state. Our shopping cart will automatically calculate this tax on all orders shipped within the state of South Carolina.
This site is provided by Candelabra, Inc. on an "AS IS" basis. Candelabra, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the fullest extent permissible by applicable law, Candelabra, Inc. disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Candelabra, Inc. will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. YOUR USE AND BROWSING IN THE WEB SITE ARE AT YOUR OWN RISK.
Secure Payment Options
We accept MasterCard, Visa, and American Express cards. All transactions are handled through a SSL secure server protected by COMODO Authentic and Secure Inc.
Links to Third Party Sites
The site may contain links to other third party sites. We are not responsible for the privacy practices or the content of these third party sites.
All content included on this site, such as text, graphics, logos and images are the property of Candelabra, Inc. or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of Candelabra, Inc. and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information*. This may include your name, address, telephone number, e-mail address and credit card number. We use this information to process your purchase transactions and to send you marketing and/or promotional materials by e-mail. Emails may contain links to Third Party Sites owned and operated by different companies over which we have no control. You are advised to read the posted privacy policies of these sites before revealing any personal information. You always have the option to opt out of mailings by simply contacting us via our "Contact Us" page.
*This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, and safety.
Candelabra, Inc. makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site's accuracy, correctness or reliability. Candelabra, Inc. reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, Candelabra, Inc. will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.
All products are covered by manufacturer warranties.