The Candelabra Difference

100% Price Protection Guarantee:

We want you to feel confident that you are receiving the best market prices anywhere by shopping with us. If you find the exact same product for less, we will gladly match that price.

We are committed to providing our clients with the very best product at the best price. If you find a lower ”To Your Door” advertised price we will match that competitor’s price. The “To Your Door” price is the total price of the order delivered to your door, including product costs, tax, shipping and any handling fees. The 100% Price Protection Guarantee excludes price matching on clearance, returns and closeout items. Other restrictions may apply. The items must meet the following criteria to qualify:

• The product is in stock and available for immediate shipment from the competitor.
• The price is a published price and/or you have written quotation from a competitor. Verbal price quotes are not acceptable.
• The competitor must be an authorized retailer based in the United States.
• The item must be absolutely identical in size, finish and lamping.
• The item is not a close out, discontinued or clearance item.
• The Low Price Guarantee cannot be applied to previous orders; it only applies to new orders or to open quotes. No refunds can be given once your order is placed.
• Some pricing is already set at manufacturer’s minimum pricing requirements and cannot be reduced below these restrictions.

Free Shipping Policy:

Currently we are offering free ground shipping on all orders over $499. Any additional Drop Ship Fees or Handling Fees may apply. Orders shipped to Hawaii, Alaska or anywhere outside the continental United States are excluded from this offer. Offer is not valid with any other promotion. Offer is only valid on one shipping address, multiple addresses per order will be charged separately. If you have any questions concerning the Free Shipping offer please call 1-800-440-5121 or email us through our online Contact Page.

White Glove Service—(Large Items)

At Candelabra’s discretion, certain items may ship using our deluxe White Glove delivery service. Common white glove shipments include large furniture items (bedroom suites, dining sets, etc) and items requiring special care.

With white glove service, a professionally trained and experienced 2-person delivery team will unload item(s) off the truck, carry it up to a maximum of 2 flights of stairs, and place it inside your room of choice. Depending on the item, the delivery team may also provide light set-up and debris removal.

White glove service may be added to any order for an additional charge. To do so, please contact customer service at 800-440-5121.

No Sales Tax:

When you shop with Candelabra we do not charge you sales tax, with one notable exception: orders shipping to destinations in South Carolina will be subject to South Carolina sales tax. However, Candelabra is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop.